Information Advice and Guidance (IAG)

Beauty Oasis Spa and Academy Information Advice and Guidance (IAG) Policy

Aim;

To deliver a high quality, free and impartial information advice and guidance service, to enable staff and students to make well informed and realistic decisions on their pathway to employment.

Objectives

To empower staff and students to become more self-reliant and better positioned to manage their personal circumstances, health and wellbeing in order to achieve their career goal.
To develop staff and students employability skills in line with their agreed career goal.
To facilitate any work placements from college and schools to develop knowledge and experience in line with their career goal to see if the Beauty Industry is the correct route for them.
To support any students to secure and sustain work, including continued career development.

What staff and students should expect

An IAG service that:

is free
confidential
individually tailored to meet your needs
takes into account personal circumstances; a whole household approach
provides information that is easy to access and understand, clear, relevant and up to date
embeds equality and diversity throughout all of the provision
treats you with respect
provides a clean, safe and comfortable environment

IAG staff who:

are experienced and qualified
continually undertake relevant training to update their knowledge and understanding
are friendly, helpful and professional

A minimum level of service that:

will introduce you to the service and have an agreement with you about expectations
provide you with a personalised action plan and define your career goal(s)
ensures regular contact and reviews e. once a month face to face appointments for students and biannually for staff.
tracks and measures personal progression
facilitates a range of interventions to address your health needs including CBT courses, 1-2-1 lifestyle advice and peer to peer support
offers mock interviews, voluntary opportunities and access to an IT suite for job searching and online training
will work with employers to match you to vacancies and facilitate ‘working interviews’.
will provide support to you whilst in work to help you stay in work and progress your career.
will signpost you to other services when it is beyond their expertise

An IAG service that will embed quality by:-

undertaking service observations to ensure we offer impartial, unbiased IAG
auditing staff and students records to ensure that minimum service levels are being offered
fostering partnerships to maximise the opportunities available to help you progress
retaining relevant quality standards including Investors In People status and The Matrix Standard assessment.
being a disability confident employer
adopting a ‘test and learn’ approach

How you can work with us to co-design our service:

We will:-

work with you to ascertain and understand your IAG needs and how you think these can be best met.
welcome suggestions for improvement
offer you the chance to say what you think about the IAG and provision you were offered/given
tell you who to contact and what to do if you’re unhappy with any part of our service
collate and analyse feedback from students and staff forums in a ‘you said, we did’ format

This service and policy is delivered in accordance with the principles of the nationally recognised matrix quality standard (www.matrixstandard.com)